Privacy Policy

In order to provide our services to you, we may ask you to provide information by which you can be identified. This privacy policy describes the type of personal information we hold, why we hold it and what we do with it.

Information we collect

When you contact us we may collect the following information about you.

  • Personal details such as your name, address, telephone numbers and email address.
  • Relevant information relating to the services we provide and to assist us in providing these services to you.
  • Relevant information relating to employment or application for employment with ourselves.

In some instances where you are representing an organisation we may be given your details by your employer. If you are a tenant your details may be provided by your landlord or agency.

In some circumstances you will be required to provide us with your personal information where failure to do so this could prevent us from being able to carry out the services you would like us to provide.

 

What we do with the information we collect

We use the information we collect to comply with any legal and contractual obligations, to provide an efficient service and for dealing with reasonable requests by law enforcement agencies, regulatory bodies, HMRC or government agencies.

We do not share your information with any third parties for the purposes of direct marketing. We do not sell or lease your personal information.

We may pass information to our third party service providers working on our behalf for the purposes of completing tasks and providing services. However, when we use third party service providers we disclose only the information that is necessary to deliver the service required.

We may share your personal information with organisations and individuals outside our organisation such as our, accreditation bodies, employment law consultants, health and safety consultants, police service and fire brigade.

 

Information retention

In order to understand your needs and provide you with a better service, we keep information about our past, current and potential customers and employees.

Retaining this information allows us to provide a more efficient service, function effectively, monitor our performance and achievements.

In many instances we need to retain this information to fulfil legal or contractual obligations.

 

Controlling your Data

Under the General Data Protection Regulation (GDPR) you have a number of rights with regard to your personal data. You have the right to request from us:

Access to copies of your personal information.

There are some exemptions, which means you may not always receive all the information we process. We may make a small charge for this service in order to cover disbursements.

Rectification of any information you believe to be inaccurate or incomplete. It is important for you to inform us of any changes to your personal information in order for us to keep your details up to date you can do this by contacting us by email or post.

Erasure of all your personal information we hold, there are some exemptions.

A restriction of processing of your personal information can be requested in certain circumstances.

An objection to processing of your personal data can be requested in some circumstances.

Data Portability we can transfer the information you gave us from one organisation to another, or give it to you. This only applies to information you have given us.

The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.

If we are processing your information for criminal law enforcement purposes, your rights are slightly different.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

 

Visiting our website

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Visiting our offices

Closed-circuit television (CCTV) operates inside our reception and outside the building for security purposes. The information is viewed by us on a live feed and is recorded for security purposes only.

 

Contact Us

If you wish to contact us for further information on controlling your data or would like to exercise your right to control your data please email your request to info@mpalarms.co.uk or write to MP Alarms, Alann House, Lund Street, Bingley, BD16 4JN.

You can find further information in regards to the general data protection regulation and on your rights under the GDPR on the information commissioner’s website at ico.org.uk.

You have the right to contact the Information Commissioners’ Office if you believe we have not complied with the requirements of the GDPR you can do this by calling their helpline on 0303 123 1113.

 

Changes to our Privacy Policy

We are constantly reviewing our policies and procedures as a result we may amend this privacy policy from time to time, and we recommend that you check this page periodically to review any changes that may have been made.